We understand that sometimes things don’t go as planned. If you’re unable to locate the bags at the time of pickup, follow the steps below, and we’ll make sure you’re taken care of.
Double-Check the Pickup Address: Ensure the address provided is correct.
Inspect the Pickup Location: Revisit the specified pickup spot to make sure you haven’t missed the bags.
Reach Out to the Customer: Send a message to the customer via the Tumbil WashPro App to confirm the pickup details.
Knock on the Door / Ring the Doorbell / Ask Concierge: Sometimes a door knock or ringing the doorbell helps! Try reaching the customer directly! If the pickup is in an apartment or a hotel, ask the Concierge for help locating the bags.
Contact Support: If the order still can’t be located, text us at (365) 700-5757 with the order number and a brief description of the issue. We’ll try to reach the customer and guide you on the next steps. We’ll give the customer 60 minutes to respond after reaching out. If we don’t hear back or if you're unable to return, we’ll remove the order from your active list and close it out.
What Happens After a Missed Pickup
Compensation: Once a missed pickup is confirmed, you’ll be compensated $7.50 for the hassel.